FAQ

Do I need to register to buy?

On TibetXport.com you can buy without registering. But we recommend that you register, this way you won’t have to re-enter your data on future purchases. Once registered, you can access to buy and to change your personal data.

How do I find a specific article?

Products are classified into categories and each category into several subcategories.

Access the subcategory that interests you using the top menu and you will be able to see the products that make it up.

You can also use the search bar located at the top to find articles.

How do you add an item to the cart?

Once an article has been selected, its color (if applicable) and size (if applicable) must be chosen, then press the “Add to my basket” button for the article to be added to the order.

Can I remove any item from my shopping cart?

Yes. From the shopping cart, you can remove the items you do not want, as long as you have not processed the order.

What steps should I follow to place an order?

• 1 – Go to the shopping cart by clicking the “My cart” button located in the upper right corner of the page. You can also access the cart by clicking the “View cart” button that appears on the product detail pages after clicking the “Add to cart” button.
  2 – Enter your personal details, billing address, and shipping address. You can create a user account if it’s your first purchase and accept the Privacy Policy. Click the “Complete purchase” button.
  3 – Choose the payment method. Click the “Place order” button. Next, you will need to enter your card or PayPal details if required.
  4 – On the confirmation screen, you have the option to print your order details by clicking the “Print” button. You will also receive an email with the order confirmation.

Do I have access to my bill?

Yes. You will be able to access it in the ‘My Orders’ section of your account as soon as the package is in the hands of the contracted transport company.

Can I unsubscribe from the TibetXport newsletter?

In all the emails you receive from the newsletter, there is a link to unsubscribe immediately.

What is the Privacy Policy of TibetXport’s online store?

It has all the information in the link: ​ Terms and conditions.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the login section. You will receive an email with your new password.

Does Tibet Import have a Customer Service?

Yes, you can contact us through the contact form or by calling our  Customer Service phone.

What information can I consult in the Customer Service?

You can resolve doubts about products, orders, payments, returns, and other issues.

Can I remove any item from my order?

Yes. From the shopping cart you can remove the items you do not want, as long as the order has not been processed.

Is it possible to cancel an order?

Yes, as long as the order has not entered the packaging and shipping process. You can request the cancellation through the contact form or by calling our Customer Service phone.

¿Qué ocurre si algún artículo de mi pedido llega dañado?

Tibetxport.com only sells items in perfect condition, so if you exceptionally receive a product with any production defect, please contact our customer service department. If possible, we will replace it for you as soon as possible at no cost. To resolve it, use the contact form or call our  Customer Service phone.

What should I do if I receive an item I didn’t order?

If, on any occasion, by mistake, you receive an item that you did not order, please contact our Customer Service department.

Can I change or return my items?

Items purchased at Tibet Xport can be exchanged for another one, provided they have not been used, are in perfect condition, we have stock in the store, and they maintain the same price they had at the time of purchase. If you want to exchange an item, you must request a return and make a new online purchase. We accept returns provided they have not been used and are in perfect condition.

What is the deadline to make the change?

The exchange period is 10 days from the date of confirmation of shipment of your order.